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Call support 24/7 +44 7359 249554

Effective Date: 7/13/2025
Company Name: IBR Energy Solutions Ltd.
Website: https://ibrenergysolutions.co.uk
Contact Email: in**@****************ns.com
Phone: 07359 249554

1. Introduction

This Privacy Policy outlines how IBR Energy Solutions Ltd. collects, uses, stores, and protects your personal data. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

By using our website or submitting any information through our contact or application forms, you agree to this policy.

2. What Information We Collect

When you interact with us — online, by phone, or during a home survey — we may collect the following data:

  • Full name

  • Contact details (email, phone number)

  • Home address

  • Property details (e.g. EPC rating, heating type)

  • Benefit status or grant eligibility data

  • IP address and browsing behaviour (via cookies)

We do not collect or store payment information through our website.

3. How We Use Your Information

Your data is used to:

  • Assess your eligibility for government schemes (e.g. ECO4, LA Flex)

  • Arrange home surveys and installations

  • Respond to your enquiries

  • Send appointment confirmations and updates

  • Meet regulatory, legal, and warranty obligations

  • Improve website performance and service delivery

We will never sell your personal information.

4. Legal Basis for Processing

We only use your data when we have a legal basis to do so, including:

  • Consent – when you submit a form or agree to marketing

  • Legitimate interest – to manage your request or improve services

  • Contractual necessity – to arrange surveys and installations

  • Legal obligation – for scheme reporting and compliance

5. Who We Share Your Data With

We may share your information with:

  • Government-approved scheme administrators (e.g. ECO4 authorities)

  • Certified installers and contractors

  • Local councils (under LA Flex)

  • IT and software providers for data processing

  • Regulators or auditors (when legally required)

All third parties are required to keep your data safe and only use it as instructed.

6. Data Retention

We retain your data onlyas long as necessary for:

  • Grant application and compliance (up to 6 years)

  • Aftercare, warranty, and regulatory reporting

  • Marketing preferences (unless you opt out)

You can request deletion of your data at any time.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request corrections to inaccurate data

  • Ask for deletion (the right to be forgotten)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, email in**@****************ns.com.

8. Cookies & Analytics

We use cookies to understand how visitors use our website and to improve user experience. These cookies may track your IP address, browser type, and session behaviour.

You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

9. Data Security

We take data protection seriously. Your information is stored securely on encrypted systems and only accessed by authorised personnel. We regularly update our security protocols to keep your data safe.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this policy or how we use your data, please contact:

📧 in**@****************ns.com
📞 07359 249554
📍 29 Barton Avenue Romford RM7 0NB